- 1. How to Order
You can order by phone or better by e-mail. When you place an order, you receive my commercial invoice that includes information about terms of payment and delivery. I have no minimum purchase order value.
- 2. Terms of Payment
No order will be dispatched without full pre-payment by bank transfer, PayPal or cash on delivery. Any bank charges I incur will be billed to the customer's account. Until further notice I don't accept credit cards, cheques or bank drafts.
- 3. Mode of Dispatch
The packing is done carefully and calculated on payment of a small charge. Delivery is on cost of the customer, the products are insured only when desired. If with the order no forwarding instructions are present, I send away after own estimation.
- 4. VAT Identification Number for EU Customers
When you place an order, please specify whether you have a Value Added Tax ID number. If you have a VAT ID number, you don't have to pay German VAT (currently 19%).
- 5. Reservation of Property Rights
All delivered goods remain the property of Rudolf Fuchs - Tonewood until all due payments resulting from our association with the buyer are made in full. Before goods are paid in full they may not be transferred to third parties, nor given as security.
- 6. Return of goods
I grade my tonewood according to the criteria on my website. Customers wishing to return items, unaltered, for a refund or exchange may do so within 30 days of delivery. Processed tops (sawn, split, planed...) are not returnable!
- 7. Customs declaration for deliveries in non-European countries
A parcel will be send with 2 copies of the original (exact total due) invoices attached at the outside of the parcel. One invoice copy included to the envelope of customs declaration and one in a separate envelope for the delivery to the customer.
- 8. Individual offers
My offers are in English and I send all offers via e-Mail. The offers includes a photo of each offered top, the costs of delivery and the packing charges. Furthermore I will prepare for larger orders the export customs procedure (parcels over 1.000,00 Euro total due), the Cert of Origin and the Phytosanitary Cert if requested. Also the delivery by a forwarding agent, from FCA (my workshop) To CIF (your port), insured, is possible. If requested I send the "Log description" for tops as further information to my Customer. I try to send all my offers very contemporary to your e-mail inquiry!
- 9. Place of Payment and Jurisdiction
The jurisdiction and law applicable on contracts is that of Germany. Place of fulfillment for both parties and legal domicile is Rotthalmünster/Germany.
- 10. General information
No addition or variation to these terms and conditions shall be binding on us unless prior agreed by Rudolf Fuchs in writing.